:root{--bg-main:#e6eef6;--panel-bg:#fff;--card-bg:#fff;--line:#d7dfeb;--text:#1d2630;--muted:#5f6e80;--accent:#1a2d3d;--status-online-bg:#4c8e7224;--status-online-text:#335f4c;--status-online-border:#335f4c3d;--status-connecting-bg:#8f6f3f24;--status-connecting-text:#7b5f35;--status-connecting-border:#7b5f353d;--status-offline-bg:#9b4f5f24;--status-offline-text:#8f4a5e;--status-offline-border:#8f4a5e3d;--error-bg:#9b4f5f1f;--error-border:#8f4a5e3d;--error-text:#7e3f51;--field-bg:#fff;--focus-ring:#1a2d3d33;--button-bg:#d7e8f7;--button-text:#1d2630;--button-shadow:0 6px 14px #1d263029;--button-shadow-hover:0 10px 18px #1d263038;--bg-main-soft:color-mix(in srgb, var(--bg-main) 90%, #fff);--panel-bg-soft:color-mix(in srgb, var(--panel-bg) 85%, var(--bg-main));--button-bg-soft:color-mix(in srgb, var(--button-bg) 86%, #fff);--auto-reply-border:#8f6f3f38;--auto-reply-bg:#f8f1df;--auto-reply-title:#7a6038;--messages-bg:#f7f9fc;--messages-bg-soft:color-mix(in srgb, var(--messages-bg) 88%, #fff);--message-visitor-bg:#e7f1fb;--message-visitor-bg-soft:color-mix(in srgb, var(--message-visitor-bg) 86%, #fff);--message-visitor-text:#1d2630;--message-visitor-time:#1d2630a8;--message-manager-bg:#fff;--panel-shadow:0 16px 36px #1d263024, 0 4px 10px #1d263014;color:var(--text);text-rendering:optimizelegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-weight:400;line-height:1.35}*{box-sizing:border-box}body{background:var(--bg-main);min-height:100svh;margin:0}#root{min-height:100svh}h1,h2,h3{color:var(--text);letter-spacing:-.02em;margin:0;font-family:inherit;font-weight:600}button,input,textarea{font-family:inherit}.app-background{align-items:stretch;min-height:100svh;display:flex}.widget-shell{background:var(--panel-bg);flex-direction:column;width:100%;height:100svh;max-height:100svh;display:flex;overflow:hidden}.widget-shell-collapsed{height:auto;max-height:84px}.widget-shell-collapsed .widget-header{padding:10px 12px}.widget-header{background:var(--panel-bg);z-index:5;justify-content:space-between;align-items:center;gap:16px;padding:20px clamp(18px,3vw,36px);display:flex;position:relative;box-shadow:0 4px 16px #1d26300e}.visitor-chip{align-items:center;width:100%;min-width:0;display:flex}.visitor-meta{width:100%;min-width:0}.visitor-meta strong{color:var(--text);letter-spacing:-.02em;font-size:clamp(19px,2.2vw,24px);font-weight:600;line-height:1.15}.visitor-meta-top{justify-content:space-between;align-items:center;gap:14px;display:flex}.visitor-contact-row{flex-wrap:wrap;align-items:center;gap:6px 12px;margin-top:5px;display:flex}.visitor-contact-row>span{color:var(--muted);font-size:14px}.visitor-contact-row .connection-status{align-items:center;gap:5px;font-size:12px;display:inline-flex}.connection-status:before{content:"";background:var(--status-offline-text);border-radius:50%;width:7px;height:7px}.connection-status-online:before{background:var(--status-online-text)}.connection-status-connecting:before{background:var(--status-connecting-text)}.session-reset-btn{background:var(--panel-bg-soft);min-height:36px;color:var(--muted);font:inherit;cursor:pointer;white-space:nowrap;border:0;border-radius:999px;padding:7px 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textarea{resize:none;background:var(--panel-bg-soft);width:100%;min-height:44px;max-height:112px;color:var(--text);font:inherit;caret-color:var(--accent);border:0;border-radius:22px;padding:11px 16px;line-height:1.35;overflow-y:auto}.composer textarea:focus{box-shadow:0 0 0 3px var(--focus-ring);outline:none}.composer .composer-send-btn{width:44px;height:44px;color:var(--button-text);background:var(--button-bg);border-radius:50%;place-items:center;display:grid;box-shadow:0 2px 8px #1d263017}.composer-send-btn svg{fill:currentColor;width:21px;height:21px}.composer~.chat-muted{background:var(--panel-bg);margin:0;padding:0 clamp(14px,2.5vw,24px) 12px}.session-reset-btn:focus-visible,.auth-form button:focus-visible,.quick-toggle-btn:focus-visible,.quick-back-btn:focus-visible,.quick-question-btn:focus-visible,.composer-send-btn:focus-visible,.message-image-btn:focus-visible,.image-preview-close:focus-visible{outline:3px solid var(--focus-ring);outline-offset:2px}.image-preview-backdrop{z-index:2000;background:#0000008c;place-items:center;padding:20px;display:grid;position:fixed;inset:0}.image-preview-modal{background:#fff;border-radius:12px;max-width:min(920px,100%);max-height:min(88svh,100%);padding:16px;position:relative;overflow:auto}.image-preview-close{cursor:pointer;background:#00000014;border:0;border-radius:8px;width:32px;height:32px;font-size:22px;line-height:1;position:absolute;top:6px;right:8px}.image-preview-modal img{border-radius:8px;max-width:100%;max-height:72svh;margin:0 auto;display:block}.image-preview-modal p{color:var(--muted);margin:10px 0 0;font-size:13px}@keyframes rise-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@media (width<=980px){.widget-header{padding:18px 20px}}@media (width<=760px){.widget-header{gap:8px;padding:14px 16px}.visitor-chip{min-width:0}.visitor-meta strong{white-space:nowrap;text-overflow:ellipsis;max-width:62vw;font-size:19px;overflow:hidden}.visitor-contact-row>span{white-space:nowrap;text-overflow:ellipsis;max-width:52vw;font-size:12px;overflow:hidden}.session-reset-btn{min-height:34px;padding:6px 10px;font-size:11px}.messages-container{padding:16px 12px}.message-item{max-width:94%}.composer textarea{min-height:44px;max-height:104px;font-size:16px}}@media (width<=480px){.visitor-contact-row{gap:4px 8px}.quick-level-title{max-width:48vw}.auth-panel,.state-panel{width:calc(100% - 24px);padding:18px 10px}.auth-panel h2{font-size:21px}.quick-questions-meta{align-items:flex-start}.quick-level-actions{gap:5px}.composer{gap:8px}}@media 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legend{color:var(--public-form-text,var(--text));font-weight:500}.public-form-field b,.public-form-group b{color:var(--error-text);margin-left:4px}.public-form-field input,.public-form-field textarea{border:1px solid var(--line);background:var(--field-bg);width:100%;color:var(--text);font:inherit;border-radius:10px;transition:border-color .2s,box-shadow .2s}.public-form-field input{height:44px;padding:0 12px}.public-form-field textarea{resize:vertical;min-height:96px;padding:10px 12px}.public-form-field input:focus,.public-form-field textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--focus-ring);outline:none}.public-form-group{border:0;gap:10px;margin:0;padding:0;display:grid}.public-form-group legend{padding:0;font-size:14px}.public-form-options{gap:8px;display:grid}.public-form-option,.public-form-checkbox,.public-form-policy{color:var(--muted);align-items:flex-start;gap:10px;font-size:14px;line-height:1.35;display:flex}.public-form-option input,.public-form-checkbox input,.public-form-policy input{width:16px;height:16px;accent-color:var(--public-form-button-bg,var(--button-bg));flex:none;margin:2px 0 0}.public-form-policy{font-size:13px}.public-form-policy a{color:var(--accent);text-underline-offset:2px}.public-form-error,.public-form-field small,.public-form-checkbox small{color:var(--error-text);font-size:12px}.public-form-alert{border:1px solid var(--error-border);background:var(--error-bg);color:var(--error-text);border-radius:10px;margin:0;padding:10px 12px;font-size:14px}.public-form-submit{background:var(--public-form-button-bg,var(--button-bg));height:44px;color:var(--public-form-button-text,var(--button-text));box-shadow:var(--button-shadow);font:inherit;cursor:pointer;border:0;border-radius:10px;font-weight:700;transition:filter .2s,box-shadow .2s}.public-form-submit:not(:disabled):hover{filter:brightness(1.05);box-shadow:var(--button-shadow-hover)}.public-form-submit:disabled{opacity:.6;cursor:not-allowed}.public-form-pool-step{gap:20px;animation:.4s both public-form-fade;display:grid}.public-form-group-hero{gap:22px}.public-form-group-hero legend{letter-spacing:0;width:100%;margin-bottom:18px;font-size:28px;font-weight:500;line-height:1.16}.public-form-group-hero .public-form-options{gap:12px}.public-form-group-hero .public-form-option{border:1px solid var(--line);background:color-mix(in srgb, var(--public-form-bg,var(--panel-bg)) 88%, var(--bg-main));min-height:58px;color:var(--public-form-text,var(--text));cursor:pointer;border-radius:12px;align-items:center;padding:14px 16px;font-size:16px;font-weight:500;transition:border-color .2s,box-shadow .2s,background-color .2s}.public-form-group-hero .public-form-option:has(input:checked){border-color:var(--public-form-button-bg,var(--button-bg));background:color-mix(in srgb, var(--public-form-button-bg,var(--button-bg)) 30%, #fff);box-shadow:0 0 0 3px var(--focus-ring)}.public-form-group-hero .public-form-option:has(input:not(:disabled)):hover{border-color:var(--public-form-button-bg,var(--button-bg));box-shadow:0 8px 18px #1d26301a}@media (width<=640px){.public-form-group-hero legend{font-size:24px}}